1. Login Assistance & Account Recovery
To access your records, sign in using your registered institutional email address or student number along with your password.
- Forgot Password: Click the "Forgot password?" link on the login screen. Enter your registered email address to receive a secure time-sensitive reset link. Check your spam/junk folder if the reset email does not arrive within two minutes.
- Email Verification: Newly registered accounts must be activated by clicking the verification link sent upon sign-up. If unverified, you will be redirected to the verification status checkpoint.
- Session Security: Inactive sessions will automatically disconnect after an idle window to safeguard sensitive academic credentials.
2. Submitting a Document Request
Requesting official documents is simple and paperless through the portal dashboard:
- Navigate to Request Document from your portal sidebar or dashboard action card.
- Choose the required document type (e.g., Transcript of Records, Certificate of Grades, Good Moral Certificate, Diploma duplicate).
- Select the purpose of your request and specify whether it is your first copy or a subsequent copy.
- Upload required clearance or prerequisite documents either by browsing your local device or attaching directly via the integrated Google Drive picker.
- Review the summary and submit your request for registrar processing.
3. Tracking Request Status
Every submitted request is assigned a unique tracking identifier. You can review real-time status updates under My Requests:
- Pending: Your application has been logged and is awaiting registrar assignment and initial evaluation.
- On Hold: Additional documents, clearance confirmation, or payment receipts are required. Check the request details and submit the requested requirements.
- Processing: Documents are being drafted, verified, and signed by authorized personnel.
- Ready for Pickup / Released: Your documents are prepared for release at your campus registrar counter.
4. Using the Support Ticket System
If you have questions regarding requirements, delays, or corrections on a request:
- Open the specific request details page and click Contact Registrar / Inquire to open a direct ticket thread.
- Messages are routed directly to the staff assigned to your campus and document type.
- You will receive real-time notifications in your topbar indicator and an email reminder when staff post a response.